1. Introduction 

Welcome to Madeline’s Jewellery by Design. By using our website and purchasing our  products, you agree to comply with and be bound by the following terms and  conditions. These terms govern your use of our website and the purchase of products  from us. Please read them carefully and contact us if you have any questions. 

2. General Terms 

  • Eligibility: By using our website and services, you affirm that you are at least 18  years of age or have received parental or guardian consent. 
  • Accuracy of Information: We strive to ensure all information on our website is  accurate. However, errors may occur. We reserve the right to correct any errors  and update product information without prior notice. 

3. Ordering and Payment 

  • Order Process: Once you place an order, you will receive a confirmation email.  However, acceptance of your order and completion of the contract between you  and us occur only when we dispatch the product(s). 
  • Payment Methods: We accept a variety of payment methods, including  credit/debit cards and secure online payment options. All payments must be  made in full before shipment. 
  • Pricing: Prices are displayed in local AU$ currency and include any applicable  taxes unless stated otherwise. We reserve the right to modify prices without  prior notice. 

4. Custom Orders 

  • Design Approval: Custom orders require a design approval process. Once  designs are approved, changes may not be possible or may incur additional  charges. 
  • Non-Refundable Deposits: A deposit may be required to begin custom orders.  This deposit is non-refundable once design and production work have started. • Delivery Timeline: Custom designs require additional time. Estimated delivery  timelines will be provided at the start of your project; however, the delivery  timeframe may be delayed or changed during the process without notice. 

5. Shipping and Delivery 

  • Shipping Policy: We ship domestically and internationally. Shipping costs and  estimated delivery times vary depending on the destination.
  • Delivery Dates: We aim to meet the estimated delivery date provided at the time  of purchase, but delays may occur. We are not liable for delays caused by third party carriers. 
  • Risk of Loss: Risk of loss or damage to items passes to you upon delivery.  Please ensure someone is available to receive and inspect the package upon  arrival. 

6. Returns, Refunds, and Exchanges 

  • Proof of Purchase: Please retain your receipt as proof of purchase. Refunds are  not offered without a receipt. 
  • Return Policy: We accept returns on standard, non-custom products within 14  days of delivery, provided items are in their original, unused condition.
  • Custom Orders: Custom or personalized items are non-refundable unless there  is a defect in craftsmanship. We will work with you to resolve any issues with  custom items. 
  • Exchanges: Exchanges may be possible based on product availability. Please  contact us within 14 days of receiving your product to arrange an exchange.
  • Non-Refundable Deposits: Where a deposit is required, it is non-refundable  once work has commenced. 
  • No Refunds for Third-Party Alterations: We do not offer refunds if items have  been worked on or altered by another jeweller, business, or person.
  • Insurance and Damage Responsibility: It is the customer’s responsibility to  arrange personal insurance coverage for their jewellery. Madeline’s Jewellery by  Design does not provide refunds for gemstone loss, including dislodged  diamonds, nor for damage resulting from wear, tear, or misuse by the wearer. 

7. Product Care and Warranty 

  • Care Instructions: To ensure the longevity of your jewellery, follow our care  instructions provided with your purchase or available on our website. • Warranty: We offer a 12-month warranty covering defects in craftsmanship. This  warranty does not cover normal wear and tear, misuse, or damage caused by  improper care. 

8. Liability and Disclaimer 

  • Owner’s Risk: All items left for repair are at the owner’s risk. Madeline’s  Jewellery by Design is not liable for any damage to items left with us.
  • Limitation of Liability: Madeline’s Jewellery by Design is not liable for any direct,  indirect, incidental, or consequential damages arising from your use of our  website or products. Our liability is limited to the value of the product  purchased. 

9. Intellectual Property Rights

All content on this website, including images, text, and design elements, is owned by or  licensed to Madeline’s Jewellery by Design. Unauthorized use, reproduction, or  distribution is strictly prohibited and may result in legal action. 

10. Privacy Policy 

We are committed to protecting your privacy. For details on how we collect, use, and  protect your personal information, please refer to our Privacy Policy. 

11. Changes to Terms & Conditions 

We may update these terms and conditions periodically. Any changes will be posted on  this page. Continued use of our website or services after changes constitutes your  acceptance of the new terms. 

12. Contact Us 

For any questions or concerns regarding these Terms & Conditions, please contact us  at: 

Madeline’s Jewellery by Design 
sales@madelines.com.au 
0409 292 453 
2/125 Victoria Street, Bunbury WA 6230